Refund policy

We have a 30-day no quibble return policy, which means you have 30 days after receiving your item to request a return.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please include your order number with return

MAKING A RETURN
Contact us at info@theorangeroom.ca and we'll make sure you have all the right instructions. Returns are shipped to:

Puffin Gear
63A Howden Road
Scarborough, ON
Canada M1R 3C7

We are not responsible for damage that might occur to items in transit back to us. Please make sure that the items are returned in a  package similar to the way the items were originally sent. To ensure the package arrives back to us safely and that you are credited, use an insured and traceable shipping method (such as Canada Post or USPS) where you receive a shipping slip that can be used to track the delivery. From USA please ship with USPS (United States Parcel Surface) to avoid brokerage charges.

INTERNATIONAL RETURNS
If you are an international customer returning items to Canada, ensure that you complete customs declaration form to avoid any customs fees & duties. On the customs declaration form indicate ”CANADIAN GOODS RETURNING FOR REFUND OR EXCHANGE”. Please include original invoice. 

DAMAGES AND ISSUES 
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can make it right.

NON RETURNABLE ITEMS
Masks can not be returned for health reasons. Gift Cards, Fabric Ends and Clearance Items are not returnable.

EXCHANGES 
The fastest way to exchange an item is to make a separate purchase for the new item. Once we receive the returned item we will credit your account for the original product purchase. We're happy to help you find the right size or colour.

REFUNDS
We will refund the original purchase as soon as received to your original payment method.  It may take a few days for your bank or credit card company to process and post the refund to you.